
Workplace violence has become one of the defining occupational health and safety (OHS) issues of our time. For workers across the country, being punched, kicked, spat on, threatened or assaulted is now an ordinary part of going to work.
This normalization is precisely what the Manitoba Federation of Labour (MFL) seeks to challenge in its new report, “Ending Manitoba’s Workplace Violence Epidemic.”
Drawing together provincial Workers Compensation Board (WCB) injury statistics, interviews with workers from multiple sectors and existing OHS research, the report argues that workplace violence is both far more widespread than official statistics suggest and far more preventable than governments and employers have been willing to admit. Rather than treating violence as an unavoidable feature of health care, education, public transit or retail work, the report insists that it is an OHS hazard that employers have a legal responsibility to prevent, and that governments must regulate.
As the report’s findings make clear, the scale of the problem is staggering.
According to WCB data, accepted workplace injuries caused by violence more than tripled between 2015 and 2025, rising from 641 accepted claims to 2,187. Even more alarming, workplace violence injuries increased by 20 per cent in just the past two years, suggesting the trend is continuing rather than stabilizing.
Though this growth is dramatic, it’s likely only an approximation of the issue.
Injury statistics depend on claims accepted by the WCB (or the equivalent workers’ compensation agency in other provinces). But OHS research finds that these figures significantly underestimate the prevalence of workplace injuries and occupational deaths.
The report warns that these data limitations also impact what we know about the full extent of workplace violence. Roughly 25 per cent of Manitoba workers, including teachers, are not covered by the provincial compensation system, despite mounting evidence that classrooms have become one of most common sites of occupational violence.
Many other workers who are covered never file claims at all, either because injuries are normalized, employers suppress injury reporting, workers fear reprisal or incidents don’t result in any lost time away from work.
Claim suppression is a particularly widespread problem. The report notes that many employers continue to discourage reporting because compensation claims affect the cost of WCB premiums and their public reputation, while workers who fear retaliation may conclude that reporting incidents will accomplish little.
The official injury numbers — whether in Manitoba or elsewhere — consequently underestimate the true extent and cost of worker injuries. When it comes to workplace violence, therefore, the epidemic is almost certainly considerably larger than the official data indicate.
To complement the statistics, labour studies instructor (and my colleague at the University of Manitoba) Karen Naylor conducted interviews with 38 workers employed in health care, education, emergency response, security, retail, transit, and social services. Their testimony gives life to the data and reveals the human impact of workplace violence.
Workers describe constantly evaluating escape routes, anticipating assaults before entering rooms, worrying about weapons and accepting levels of danger that would have been considered unimaginable a generation ago. As workers’ narratives reveal, violence has become built into the organization of work itself rather than treated as an exceptional event.
The report also identifies where the burden falls most heavily.
Health care dominates nearly every measure. Indeed, according to the report’s figures, nearly 40 per cent of violent workplace injuries in Manitoba are experienced by health-care workers. Home support workers and housekeepers recorded the largest number of time-loss violence injuries in 2025, followed closely by nurse aides, orderlies, and patient service associates, while registered nurses also remain among the occupations experiencing the greatest numbers of violent incidents. Workers describe physical assaults, verbal abuse, biting, spitting, kicking and threats as routine occurrences.
Chronic understaffing, often driven by inadequate public funding, compounds these risks. When workers are left alone with patients, response times slow, experienced staff cannot mentor newer workers and increasingly frustrated patients and families face longer waits, creating conditions where violence becomes more likely.
Education emerged as another major sector of concern. Although teachers themselves fall outside WCB coverage, educational assistants rank among the occupations with the highest number of accepted violence claims. The report argues that the exclusion of teachers from compensation data obscures the true scale of violence in Manitoba’s school system. Educational assistants frequently bear the brunt of behavioural incidents while working with students who require additional supports, yet many schools lack sufficient staffing, specialized programming and training.
Social service workers similarly face escalating dangers. Workers serving vulnerable populations increasingly confront threats linked to housing insecurity, addiction, untreated mental illness and deepening poverty.
Emergency responders, including paramedics and firefighters, report regular assaults while attempting to provide care. Security personnel and correctional workers also experience persistently high rates of violence, reflecting broader pressures across public institutions.
Public transit workers also face many of the same dynamics. Bus drivers regularly encounter aggressive passengers, intoxication, mental health crises and interpersonal conflict while operating transit vehicles alone.
Retail workers likewise increasingly experience assaults connected to organized retail theft, shoplifting, drug use and economic desperation.
Although these sectors differ considerably, the report identifies common structural causes, including: understaffing, inadequate training, insufficient security measures, poor workplace design and employers who too often regard violence as simply “part of the job.”
It would be easy to conclude that the solution is simply harsher policing, tougher sentencing or expanding security powers. The report instead adopts a more nuanced position. It recognizes that properly trained security personnel can play an important role in specific high-risk workplaces, particularly hospitals and other settings where immediate intervention is sometimes necessary. Interviewees note improvements associated with institutional safety officers and controlled entry systems in certain facilities.
But the report is equally clear that security alone cannot solve workplace violence. Most violence grows from deeper organizational and social failures. Long wait times, impossible workloads, overcrowded facilities, inadequate staffing levels and deteriorating public services all increase tensions that eventually spill over onto frontline workers. Prevention therefore requires investing in public services rather than merely responding after violence occurs.
Across Canada, governments have often responded to visible social disorder by expanding coercive institutions while neglecting the conditions that produce insecurity in the first place. Workers deserve protection from violence, but that protection should not come at the cost of deepening punitive approaches toward poverty, homelessness, addiction or mental illness.
The report implicitly points toward a different framework, rooted in public investment rather than criminalization. Better staffing means shorter waits and less frustration. Expanded mental health and addictions services reduce crises before they reach emergency departments or transit systems. More supportive educational resources reduce pressures on classrooms. Stable housing reduces many of the confrontations experienced by frontline workers in health care, retail and public transit. Worker safety and social justice are not competing goals; in many cases, they are mutually reinforcing.
Toward that end, the report concludes with 10 recommendations designed to move Manitoba toward that preventative approach.
First, it calls for Safe Work Manitoba to develop a province-wide workplace violence prevention strategy, a striking omission given the dramatic rise in violence injuries. Second, it urges governments to fund safe staffing levels across health care, education, emergency response and other high-risk sectors, recognizing that understaffing consistently emerged as one of the strongest predictors of violence. It also recommends ensuring appropriately trained security personnel where risks are highest.
Equally important are the recommendations focused on enforcement. The report argues that Manitoba already has legal requirements governing violence prevention, hazard assessments, working alone, worker training and joint health and safety committees. The problem is that these obligations are too often ignored because enforcement has been inadequate. Strengthening inspections and ensuring employers comply with existing workplace safety laws could significantly reduce preventable injuries. Finally, the report calls for a formal provincial training standard so that violence prevention becomes a consistent OHS practice rather than an afterthought.
For decades, unions have argued that every workplace injury is preventable. Workplace violence should be treated no differently. The MFL’s report demonstrates that the current trajectory is neither inevitable nor acceptable. Violence is increasing because public services have been stretched, staffing has been cut, prevention has been neglected and employers have too often accepted dangerous working conditions as normal.
Now governments must respond with investments that address both the immediate hazards workers face and the broader social conditions that produce them. Workers in Manitoba, and across Canada, deserve workplaces that are safe, not because they are more heavily policed, but because they are adequately staffed, properly funded, effectively regulated, and supported by stronger public services.
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